Refund Policy

Customers may return hardware, accessories, peripherals, parts, and media-based software that is unopened and still in its sealed package or, that has not been downloaded, within 15 days from the date on the packing slip or invoice for a credit, or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees.  Unless the returned product is defective, or the return is a direct result of a Paladin Innovators error, a restocking fee of up to 10% of the purchase price paid will be applied.

•  Call Paladin Innovators to notify them of any defects

    •  Phone number is: 253-642-7307

•  Obtain an RMA from Paladin Innovators prior to shipping any items

    •  Note that returns will not be accepted by Paladin Innovators without an RMA

•  Ship the item(s) to Paladin Innovators

    •  The shipping address will be provided at the time of the RMA request

    •  Include the your name, contact information, and RMA # inside the shipping package

    •  The original packaging and shipping materials must be used for the shipment